We accept exchange and will refund you for your purchase under the conditions outlined below. To be eligible for return/exchange/refund, all watches must reach us within the first 30 days following purchase and must be sent back to us in original condition(new and unused) with:
 No scratches, damages whatsoever
No resizing, altering of bracelet
Unfilled warranty card
Proof of purchase with original box/documentation and packaging 30-Day Money Back Guarantee All purchases from CreationWatches.Com are entitled to a 30-Day Money Back Guarantee. You can return us your watch within the first 30 days following your purchase and we will offer you full refund. All shipping, handling and packaging costs will be charged to the buyer. Exchange Policy We will accept exchange of item if you are not satisfied with your choice of watch. Shipping fees will be charged to the buyer. We can offer you any other watch of your choice with the price difference topped up or refunded. Refund Policy We will refund you the TOTAL amount of your purchase if and only if the watch sent to you is not the one you ordered. Although please be assured that we are extra-careful with packing of your watch, and this situation is very unlikely to arise. Shipping fees, in this case, will be borne by us. You can also choose to receive the original watch you ordered the price difference topped up or refunde. We are not responsible for any return/exchange/refund shipping mishaps. Note: There is a 'Cancel Order'delay if you decide not to order from us 2 hours following the submission of your order. After the 2 hours grace period, we will invoice your order and prepare for shipment. Please email us if you wish to cancel your order.
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